Bag

quality

Service

programme

AN EFFECTIVE SERVICE PERFORMANCE ASSESSMENT TOOL

 

“Quality Service Programme”, originally named as Mystery Shopper Programme which was introduced in 1996, serves as an effective service performance assessment tool for retailers. It helps a wide array of retail brands to enhance their service performance by collecting, analyzing, and gauging a comprehensive coverage of service data and information through mystery assessment visits.

QUALITY SERVICE PROGRAMME

Covering the following 4 services

Quality Service

Recognition Scheme

A one-off annual assessment to recognize retail brands with quality service performance

Quality Service

Assessment Benchmarking 

  

A seasonal service performance assessment with industry benchmarking with Quarterly and Annual Awards

Customization Assessment and Tailor-made Training 

 

Tailor-made assessment upon client’s requests on the assessment area with solutions to promote quality service culture and implementing service & brand building strategies

CONTACT INFO

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

Copyright © 2020 The Hong Kong Retail Management Association. All rights reserved.