AN EFFECTIVE SERVICE PERFORMANCE ASSESSMENT TOOL
“Quality Service Programme”, originally named as Mystery Shopper Programme which was introduced in 1996, serves as an effective service performance assessment tool for retailers. It helps a wide array of retail brands to enhance their service performance by collecting, analyzing, and gauging a comprehensive coverage of service data and information through mystery assessment visits.
QUALITY SERVICE PROGRAMME
Covering the following 4 services
A one-off annual assessment to recognize retail brands with quality service performance
A seasonal service performance assessment with industry benchmarking with Quarterly and Annual Awards
Customization Assessment and Tailor-made Training
Tailor-made assessment upon client’s requests on the assessment area with solutions to promote quality service culture and implementing service & brand building strategies